FREE SHIPPING
Our Free Shipping offer applies to the continental USA only. Orders shipped outside of the lower 48 states will incur shipping charges.

RETURN POLICY AND CREDITS
FidosHouse.com is committed to providing fast and efficient service. If you are not happy with your order, we will refund you the total product costs that you were charged minus shipping costs. This policy applies as long as the items are returned within 30 days from shipping date and not opened. Special orders are made to order and may not be eligible for returns.

Refund Information: Orders returned do not receive shipping reimbursements and are charged the actual shipping costs to and from our warehouse.  If a returned item was a Free Shipping item from us, the refund for the product will be minus the actual shipping charges.

FREIGHT SHIPMENT INFORMATION - CURBSIDE DELIVERY & EXTRA SERVICES
Large items are shipped via Curbside Shipping. Delivery will be done by a tractor/trailer (a big truck). The driver is only responsible for delivering (driving) the order to your curb. The freight company via the phone number(s) you provide in your order schedules a delivery appointment. No delivery will be made unless an appointment is set. The delivery person requires your assistance in unloading the order. Any additional services, such as two-man delivery, inside delivery, lift gate, or address change are not included in the price of the freighted item. The cost of these additional services varies from city to city. They usually cost between $35.00 and $150.00 extra. You may purchase these additional services directly from the freight carrier when delivery is scheduled. It is a good idea when you make your appointment, to have the freight company call you 30 to 45 minutes before delivery so as to avoid having to wait for the driver to show up. 

SHIPPING POLICY AND LIABILITY FOR CONCEALED DAMAGE
Fidos House requires the customer to refuse delivery or note damage upon receipt if an item is in condition not suitable or possibly not suitable for use.  Failure to sign a delivery receipt as damaged and/or with missing parts removes Fidos House and the delivering carrier from any liability.   

REPLACEMENT PARTS FOR CONCEALED DAMAGE/DEFECT FREIGHT
Unfortunately, sometimes packages arrive with damaged, defective, or missing parts. At FidosHouse.com we guarantee you will receive all parts - correct and functioning properly.  All replacement part orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping. 

If your item was sent via freight truck and it was signed and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, part error, or loss in this situation, replacement parts must be issued.

REPLACEMENT SHIPMENTS FOR DAMAGED ORDERS
If an order is refused at time of delivery due to damage, FidosHouse.com will resend a new package out as soon as the damaged item is returned to our warehouse. The order must be canceled with a FidosHouse.com phone customer service representative to avoid having a re-shipment.

CANCELING A RECENTLY PLACED ORDER
As long as an order has not been processed your order may be canceled.  Orders cannot be canceled by email, by message, or after they have been shipped. Please be certain about your order as often times it is impossible to stop a shipment that already has a tracking number placed on it.  

CANCELED ORDERS
All orders are subject to a 3% fee for any canceled order. The purpose of this fee is to recover any bank charge fee related to the transaction. This fee will not apply to any returned merchandise or merchandise a customer receives in damaged condition. This fee is not a restock fee.

RESTOCKING FEES
Some merchandise may have a 30% restocking fee associated with it. Please email us before returning merchandise to obtain the correct return address for your package. If the returned package is shipped to the wrong address or to the wrong distributor an extra shipping charge may be subtracted from the customers refund. Refunds may be issued by check or credit card reimbursement. Returns must be made within 7 days after merchandise is received.